Whether you are satisfied with the results of your outsourced teams or not, there is a whole lot that can be done to improve their performance drastically. Your customers are directly or indirectly feeling the effect of your relationship with these teams, and that 3-5-10% increase in revenue you are forecasting for the next year may be partly dependent on your outsourcing approach.
Some of the most common mistakes made by the contracting and contracted parties are rooted in the absence of clear definitions for risk, responsibility, and commitment – these are not found in the terms and conditions, and are rarely articulated effectively and tangibly by either party.
It is never too late to elevate the rules of engagement, create multiple scenarios and simulations with your teams, and solidify once and for all the expectations of the existing contract, as well as render actionable behavior that meets the mark of performance you wish to see achieved.
Are you ready to pull the plug on that contract? Not so fast. It will cost you a bundle to re-train the next team in the nuances and idiosyncrasies of your organization, and there are opportunities to salvage the relationship quickly and effectively, implementing a targeted approach that tackles capability as well as soft skills, and gets you to the finish line with satisfaction.
Consider injecting a short-term intervention methodology that increases the caliber of delivery within the first few hours of engagement. You can do this yourself, or turn to online, customized workshops that can quickly turn around poor performance of any team around the globe, and it can re-establish the trust between contracting and contracted parties.
Paola Saibene is CEO of TXYSAI – www.txysai.com firstname.lastname@example.org - Intelligent Ecosystems for Business & IT
Quickly & Effectively Improving the Outsourcing Experience - Baryon Bridge Labs